Project Shortcut is not showing in some projects
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When accessing a project, expanding the Project Sidebar would not show the "Project Shortcut" feature:
No error stack trace can be found in the logs.
Diagnosis
The account used to access the Project is already a Jira Administrator or Project Administrator
There are still some projects that are not affected by this issue
The following SQL query returns a result:
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select * from "AO_550953_SHORTCUT" s, project p where s."PROJECT_ID" = p.id and s."SHORTCUT_TYPE" = 'project.shortcut.default.link';Note: Please use "SHORTCUT_URL" in place of "SHORTCUT_TYPE" if the above query throws a syntax error.
Cause
It is not yet known how Jira generates the "SHORTCUT_TYPE" to "project.shortcut.default.link", but this appears to be the cause of the issue.
Solution
Resolution
Run the following SQL Query to remove any rows with "project.shortcut.default.link"
⚠️Please create the necessary backup before proceeding
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delete from "AO_550953_SHORTCUT" where "SHORTCUT_TYPE" = 'project.shortcut.default.link';Was this helpful?