Project import fails with "There are required user(s) that JIRA can not automatically create."
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
During a project import a validation message shows up indicating a mandatory user could not be created, however, clicking the View Details options renders a blank result set.
The following appears in the atlassian-jira.log
2016-12-08 15:32:53,264 JiraTaskExectionThread-2 ERROR sysadmin 932x440x1 1gibui1 172.20.44.29 /secure/admin/ProjectImportSelectProject.jspa [c.a.j.imports.project.DefaultProjectImportService] There are '1' required user(s) that JIRA can not automatically create.Cause
The source data has issues assigned to a blank/null user for any of the mandatory users due to unknown cause.
Workaround
Copy your backup file and keep it in a safe place in case of you need the previous data in the future;
Unzip the file and edit the entities.xml file. We need to check blank/null values for all the mandatory users.
Mandatory users are:
Assignee
lead
reporter
creator
To remove all occurrences of mandatory users which are blank here is the command incase you are using an Unix-based operating system. You can run the below command on a terminal window.
$ sed -i 's/assignee=""//g' entities.xml
$ sed -i 's/lead=""//g' entities.xml
$ sed -i 's/reporter=""//g' entities.xml
$ sed -i 's/creator=""//g' entities.xmlAlso you can make sure the entities.xml does not have blank or null for the mandatory users using below mentioned commands
$ grep -c 'lead=""' entities.xml
$ grep -c 'assignee=""' entities.xml
$ grep -c 'reporter=""' entities.xml
$ grep -c 'creator=""' entities.xmlZip the backup back together and rerun the project import with the fixed backup.
zip fixed_backup.zip entities.xml activeobjects.xmlWas this helpful?