ProForma Forms Compatibility Issues and Workarounds in Jira
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
ProForma Known Compatibility Issues Table
Solution
App Compatibility Issue
Marketplace App Name or Jira Version | Environment | Issue |
|---|---|---|
Jira 8.18.0 | Server, Data Center | ProForma Forms does not load, 504 server error logged. Fixed by 8.18.1 hotfix. |
Server, Data Center | Forms not visible on the JSM Portal. Known affected version 6.0.4 Fixed in 6.0.14. | |
Server | Forms do not display in Portal during request create. Known Affected Combination: PF 8.1.12, Jira 8.9.1, Simple Tasklists 1.1.3 & 2.0.6 | |
Server | PF forms do not display on JSD during portal request create. Known Affected Combination: PF 8.1.17 and Jira 8.0.2 Compatible with Jira 8.12.2 however. | |
Server, Cloud | PF forms do not display on the JSD when another app “Calendar for JIRA” is installed & enabled for their versions 1.9.0 and earlier. Fixed in 1.9.1 onwards. | |
Server | It breaks the form builder. Work around: Use Simple Checklist instead. | |
Cloud | Not compatible. Forms do not load in the portal at request creation time. | |
Server | Incompatible with the Form Builder | |
vAgent | Server | JSD: Forms completed in customer view do not attach to issues in Agent View. |
Server | ProForma forms not showing up in Customer Portal Was working for v6.9.7 but no longer working since v6.10.0 Deviniti have fixed in versions 6.10.1 onwards | |
Scriptunner for Jira | Server | Patched with ProForma 5.0.4 |
Refined Themes + Extension for Jira Service Desk | Server | When an issue is created in the customer portal, duplicate issues are shown in service desk. One has a ProForma form attached, the other does not. |
Server/DC | Xporter is causing problems with the functioning of the ProForma: Forms for Jira 8.6.0-DC Fixed in version 6.9.10.2 under XPORTER-4006 |
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