Proforma - Clicking on "Forms" on the Project Settings shows a blank page
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When clicking on "Forms" on the Project Settings a blank page is displayed, with no error on it.
Environment
Jira Software 9.4.14
Jira Service Management 5.4.14
Proforma 8.7.3
Diagnosis
The problem can affect only a few Projects.
Enabling Jira Safe Mode resolves the problem.
Cause
This can be caused by 3rd party plugins, but there's a known problem with Power Utilities for Jiraand those Jira and Proforma versions.
Solution
Workaround
You can disable Power Utilities for Jira plugin, or reach the plugin vendor - it's known that this is caused by one of their modules, the vendor will be able to provide guidance on that which module to disable.
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