How to Prevent Read-Only Users from Transitioning Issues in Jira Server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users that are made to be read-only can still transition issues.
ℹ️ JIRA 6.3 introduced a "Transition Issue" permission. If you are on 6.3 or later, please check the permission scheme by Managing project permissions for the associated project.
ℹ️ JIRA 7 introduced Application Access. If you are on 7 or above, please check the Application Access so that the user will be able to login to JIRA.
Solution
Cause
The conditions in the workflow transitions haven't been edited. This article explains how to set this up via workflow conditions.
Next Step(s)
⚠️ Make sure your workflow is associated to the project which you want to be effected.
Create a Read-Only group and add your desired users to it
Make sure they're ONLY enabled under the Browse Projects permission(whether project-specific or on a default scheme)
Open your workflow designer, choose any transition and click the cog wheel which appears on the right side of transition.
Choose "View Conditions" and the Edit Transition Screen will appear
You'll want to add a condition to the transition. Select "Permission Condition", scroll down and click "add."
On the next screen, select the permission according to the specific users which you want to grant access to that transition. For Example, if you select "Resolve Issues," all users with that permission will be able to make that specific transition. You can add additional conditions by clicking "Add condition to group" when you get to the initial "Edit Transition" screen.
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