Grant permission to CSV bulk import for non-adminstrators in Jira Cloud

Summary

The ability to import Jira work items from CSV is not tied exclusively to Jira Administration access. The two necessary permissions are:

• The "Create work items" project permission

  • This allows users to create new issues within a specific project

  • If a user can't create work in a project, they can't import work to it either

• The "Make bulk changes" Global Permission

  • This allows users to use the bulk edit option in the work navigator

  • This permission is also necessary for the CSV import via the work navigator

Note: The “External System Import," found in Jira's System settings is restricted to Administrators only. This is an alternative import method with additional features.

Solution

Import work from CSV for non-administrators

Once both above permissions are granted, perform a search for any work items in Jira. This brings you to the work navigator view.

Select ... (More options) > Import issues from CSV

Feature Request for a unique permission

Currently, Jira doesn't have separate permissions for CSV import abilities. Please refer to the feature request covering this: JRACLOUD-75027:Ability to control the bulk change action and csv import permission separately.