PasswordEncoderNotFoundException during login after restoring from Cloud Export
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After restoring a Cloud export to JIRA Server, you find that you are unable to login as any user.
The following appears in the atlassian-jira.log
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2017-06-22 10:28:00,568 http-nio-8080-exec-6 ERROR [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception
com.atlassian.crowd.exception.PasswordEncoderNotFoundException: You cannot get a null password encoder from the factory
at com.atlassian.crowd.password.factory.PasswordEncoderFactoryImpl.checkArgument(PasswordEncoderFactoryImpl.java:158)
at com.atlassian.crowd.password.factory.PasswordEncoderFactoryImpl.getInternalEncoder(PasswordEncoderFactoryImpl.java:55)
at com.atlassian.crowd.directory.AbstractInternalDirectory.authenticate(AbstractInternalDirectory.java:419)
at com.atlassian.crowd.directory.AbstractInternalDirectory.processAuthentication(AbstractInternalDirectory.java:256)
at com.atlassian.crowd.directory.AbstractInternalDirectory.authenticate(AbstractInternalDirectory.java:222)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:311)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:198)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:75)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.crowdServiceAuthenticate(JiraSeraphAuthenticator.java:75)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:49)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:88)
... 13 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 28 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)Diagnosis
Diagnostic Steps
Check to see if there is any data in the
cwd_directory_attributetable:1select * from cwd_directory_attribute;Or, examine the
entities.xmlfile in your Cloud export, looking for a row like this (it's probably missing):1<DirectoryAttribute directoryId="1" name="user_encryption_method" value="atlassian-security"/>
Cause
It appears that this data isn't being correctly exported for some Cloud instances: JRACLOUD-67061 - cwd_directory_attribute missing data in some Cloud exports
Solution
Workaround
To workaround this, we can insert the missing data to JIRA's database:
First, confirm that the directory ID for JIRA's Internal user directory is "1":
1select * from cwd_directory;If the ID from above isn't '1', then update the query below accordingly, otherwise, run this to add the missing but required attribute into JIRA's database:
Always back up your data before making any database modifications. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.
1INSERT INTO cwd_directory_attribute ("directory_id","attribute_name","attribute_value") VALUES ('1','user_encryption_method','atlassian-security');Restart JIRA
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