Page Not Found When Linking Confluence Page to Jira Issue
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When trying to link a Confluence page with a JIRA issue, as in this documentation, it throws "No Confluence page found with the given URL." or finding a Confluence page is throws " Unable to gather information from the selected Confluence instance. "
The following appears on the screen:
Also, the following may appear in the atlassian-jira.log:
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2013-10-30 13:03:45,255 http-bio-8090-exec-20 ERROR admin 783x127193x1 19prm0i 192.168.10.136 /secure/LinkConfluencePage.jspa [plugin.link.confluence.LinkConfluencePage] Invalid response from getting the pageId: 404: Not Found
-- or:
2013-09-26 18:25:34,751 ajp-bio-8009-exec-44 ERROR admin 1105x89548x1 1l700k5 216.136.60.22 /secure/LinkConfluencePage.jspa [plugin.link.confluence.LinkConfluencePage] Invalid response from getting the pageId: The host did not accept the connection within timeout of 10000 ms
If there are no errors in the atlassian-jira.log, check the Confluence application logs. You might see this error :
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2021-07-07 14:26:21,478 ERROR [http-nio-8090-exec-160] [miniorange.twofactor.confluence.MoTwoFactorPluginHandler] checkIsTwofactorUrl Is not 2FA URL
-- url: /display/RES/Test+Architecture+Checklist | traceId: 037e8a516dfce0eb | userName: XXXXX.XXXXX
2021-07-07 14:26:21,482 ERROR [http-nio-8090-exec-160] [ContainerBase.[Standalone].[localhost].[/]] log Unhandled exception occurred whilst decorating page
-- url: /display/RES/Test+Architecture+Checklist | traceId: 037e8a516dfce0eb | userName: XXXXX.XXXXX
java.lang.NullPointerExceptionℹ️ In this specific example, it is caused by the 2FA add-on
Cause
There are more than one possible causes to this issue, which includes application configuration, application link no functional and proxy/networking issues.
Resolution
Follow is a list of common situations that are involved to this issue:
Make sure the user logged in JIRA has the required permission to see the Confluence page.
Make sure you are using the correct authentication method for your application link.
Make sure Remote API (XML-RPC & SOAP) feature in Confluence is enabled. See Enabling the Remote API in the Confluence documentation for details.
In case there's SSL involved, make sure the certificate was properly imported in both applications. See Connecting to SSL services for more details.
Try creating an unproxied application link as per How to create an unproxied application link. Check the proxy configuration.
Disable SSO
Disable 2FA add-on
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