One specific user is not getting Slack notifications triggered by Jira automation
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Why one of the users is not getting Slack messages when an issue is transitioned from one status to another via automation
Environment
Jira Cloud
Diagnose
Custom field name: Testers
Custom field ID: 10039
The 'testers' custom field, is of type User Picker (multiple users) which is used as a plain value.
If more users are added to this specific field, it will be converted to a string with a comma as a separator.
That means `@` will be added to the first user in the list. (the user email address gets `@` appended to it, which makes the email address invalid.)
Cause
It was found that '@' symbol was used in the message screen for Send Slack message.
Solution
We modified the automation rule and made changes in the message screen for Send Slack message by removing the '@' symbol from the given syntax for Tester.
Upon executing the rule, it worked as expected and the slack notifications were received successfully.
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