NullPointerException in 'com.atlassian.jira.issue.managers.DefaultIssueManager.notifyTrackbacks' Error During Issue Creation Due to Invalid Workflow
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Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
During issue creation, the following error appears:
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java.lang.NullPointerException
at com.atlassian.jira.issue.managers.DefaultIssueManager.notifyTrackbacks(DefaultIssueManager.java:395)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:379)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:326)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Cause
There's an error in a post-function of the Create Issue step. The ordering of the post-functions may be incorrect.
Resolution
Check to see if the post-function order sequence is performing any action before the issue creation function. Inspect your workflow for this project and correct the post-function order sequence.
Updated on April 8, 2025
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