Not able to install plugin

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

When trying to install a new plugin into JIRA, the following messages is displayed

Sorry, but we cannot find the required licensing support to execute the requested operation. Please ensure that the Plugin License Storage plugin is installed and enabled. Restarting this plugin should resolve the problem.

The following appears in the atlassian-jira.log:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 2013-01-01 00:00:00,0 http-8080-39 ERROR admin 836x3956549x1 1vyg2sw 127.0.0.1,127.0.0.1 /rest/gadget/1.0/twodimensionalfilterstats/generate [craftware.jira.jql.AbstractFunction] Can't find required resources for licensing. com.atlassian.upm.license.storage.lib.PluginLicenseStoragePluginUnresolvedException: com.atlassian.upm.license.storage.lib.LazyReference$InitializationException: com.atlassian.upm.license.storage.lib.PluginLicenseStoragePluginUnresolvedException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerAccessorImpl': Invocation of init method failed; nested exception is java.lang.NoClassDefFoundError: com/atlassian/upm/license/storage/plugin/PluginLicenseStorageManager at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.execute(ThirdPartyPluginLicenseStorageManagerImpl.java:298) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.getLicense(ThirdPartyPluginLicenseStorageManagerImpl.java:75) at pl.craftware.jira.jql.AbstractFunction.validLicense(AbstractFunction.java:152) at pl.craftware.jira.jql.AbstractFunction.getValues(AbstractFunction.java:104) at com.atlassian.jira.jql.operand.FunctionOperandHandler.getValues(FunctionOperandHandler.java:36) at com.atlassian.jira.jql.operand.FunctionOperandHandler.getValues(FunctionOperandHandler.java:20) at com.atlassian.jira.jql.operand.DefaultJqlOperandResolver.getValues(DefaultJqlOperandResolver.java:93) at com.atlassian.jira.jql.query.IssueIdClauseQueryFactory.getQuery(IssueIdClauseQueryFactory.java:66) at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:150) at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:26) at com.atlassian.query.clause.TerminalClauseImpl.accept(TerminalClauseImpl.java:137) at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:86) at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:26) at com.atlassian.query.clause.AndClause.accept(AndClause.java:34) at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:86) at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:26) at com.atlassian.query.clause.AndClause.accept(AndClause.java:34) at com.atlassian.jira.jql.query.QueryVisitor.createQuery(QueryVisitor.java:67) at com.atlassian.jira.jql.query.DefaultLuceneQueryBuilder.createLuceneQuery(DefaultLuceneQueryBuilder.java:34) at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:212) at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:104) <+2> at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181) at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211) at $Proxy205.search(Unknown Source) <+2> at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at $Proxy205.search(Unknown Source) <+2> at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154) at $Proxy205.search(Unknown Source) at com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.populateStatsMap(TwoDimensionalStatsResource.java:266) at com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.getAndPopulateTwoDimensionalStatsMap(TwoDimensionalStatsResource.java:247) at com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.buildProperties(TwoDimensionalStatsResource.java:229) at com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.getStats(TwoDimensionalStatsResource.java:205) <+2> at java.lang.reflect.Method.invoke(Unknown Source) <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537) at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795) at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+28> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:71) <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) <+18> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+47> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ActiveRequestsFilter.java:346) (ActiveRequestsFilter.java:463) (ActiveRequestsFilter.java:173) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (JiraStartupChecklistFilter.java:75) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (StandardWrapperValve.java:233) (StandardContextValve.java:191) (StandardHostValve.java:127) (ErrorReportValve.java:102) (StandardEngineValve.java:109) (AccessLogValve.java:554) (CoyoteAdapter.java:298) (Http11Processor.java:859) (Http11Protocol.java:588) (JIoEndpoint.java:489) at java.lang.Thread.run(Unknown Source) Caused by: com.atlassian.upm.license.storage.lib.LazyReference$InitializationException: com.atlassian.upm.license.storage.lib.PluginLicenseStoragePluginUnresolvedException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerAccessorImpl': Invocation of init method failed; nested exception is java.lang.NoClassDefFoundError: com/atlassian/upm/license/storage/plugin/PluginLicenseStorageManager at com.atlassian.upm.license.storage.lib.LazyReference.getInterruptibly(LazyReference.java:167) at com.atlassian.upm.license.storage.lib.LazyReference.get(LazyReference.java:120) at com.atlassian.upm.license.storage.lib.ManagerAccessor.getStorageManager(ManagerAccessor.java:85) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.getStorageManager(ThirdPartyPluginLicenseStorageManagerImpl.java:304) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.access$100(ThirdPartyPluginLicenseStorageManagerImpl.java:26) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$2.call(ThirdPartyPluginLicenseStorageManagerImpl.java:67) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.execute(ThirdPartyPluginLicenseStorageManagerImpl.java:272) ... 184 more Caused by: com.atlassian.upm.license.storage.lib.PluginLicenseStoragePluginUnresolvedException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerAccessorImpl': Invocation of init method failed; nested exception is java.lang.NoClassDefFoundError: com/atlassian/upm/license/storage/plugin/PluginLicenseStorageManager at com.atlassian.upm.license.storage.lib.ManagerAccessor$1.create(ManagerAccessor.java:39) at com.atlassian.upm.license.storage.lib.ManagerAccessor$1.create(ManagerAccessor.java:26) at com.atlassian.upm.license.storage.lib.LazyReference$Sync.run(LazyReference.java:377) at com.atlassian.upm.license.storage.lib.LazyReference.getInterruptibly(LazyReference.java:158) at com.atlassian.upm.license.storage.lib.LazyReference.get(LazyReference.java:120) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.getStorageManager(ThirdPartyPluginLicenseStorageManagerImpl.java:304) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.access$100(ThirdPartyPluginLicenseStorageManagerImpl.java:26) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$2.call(ThirdPartyPluginLicenseStorageManagerImpl.java:71) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl$2.call(ThirdPartyPluginLicenseStorageManagerImpl.java:67) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.execute(ThirdPartyPluginLicenseStorageManagerImpl.java:272) at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerImpl.getLicense(ThirdPartyPluginLicenseStorageManagerImpl.java:75) at pl.craftware.jira.jql.servlet.LicenseServlet.initVelocityContext(LicenseServlet.java:141) at pl.craftware.jira.jql.servlet.LicenseServlet.doGet(LicenseServlet.java:78) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) <+14> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:71) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+20> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) ... 28 more Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerAccessorImpl': Invocation of init method failed; nested exception is java.lang.NoClassDefFoundError: com/atlassian/upm/license/storage/plugin/PluginLicenseStorageManager at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1338) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:473) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory$1.run(AbstractAutowireCapableBeanFactory.java:409) at java.security.AccessController.doPrivileged(Native Method) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:380) at com.atlassian.upm.license.storage.lib.ManagerAccessor$1.create(ManagerAccessor.java:34) ... 153 more Caused by: java.lang.NoClassDefFoundError: com/atlassian/upm/license/storage/plugin/PluginLicenseStorageManager at com.atlassian.upm.license.storage.lib.ThirdPartyPluginLicenseStorageManagerAccessorImpl.afterPropertiesSet(ThirdPartyPluginLicenseStorageManagerAccessorImpl.java:23) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1369) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1335) ... 159 more Caused by: java.lang.ClassNotFoundException: com.atlassian.upm.license.storage.plugin.PluginLicenseStorageManager at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690) at java.lang.ClassLoader.loadClass(Unknown Source) ... 162 more

Cause

This happens because this particular plugin is trying to use the License Storage Plugin, which is only available in newer releases of the Universal Plugin Manager

Resolution

Updated on April 10, 2025
Platform
Data Center only
Product
Jira Software Data Center
On this pageSymptomsCauseResolution

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