Not Able to Drag issues in a Kanban Board after upgrading to Jira 8.1.0
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After upgrading to Jira 8.1.0, the users are not able to drag issues to any column in the Kanban board. However, transitioning issues via Workflow buttons is possible.
Diagnosis
You can move the issues to the columns but it won't stay there and will go back to its original column.
Cause
The Capture for Jira add-on is not compatible.
Solution
Workaround
Disable the Capture for Jira add-on to allow drag & drop of issues functionality within the board.
Resolution
Reach out to the third-party plugin vendor for further assistance.
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