Not able to create ticket in service project through Email due to issue field error in email logs
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Encountered below error in email logs while sending email to JSM mail handler and ticket is not created.
1
Your request could not be created. Please check the fields have been correctly filled in. We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persis...Cause
There is a custom field which is not possible to update during issue creation via email.
Note
Note: The custom field details could be found by an Atlassian support engineer via Application logs. However, you could review the workflow to pinpoint the problematic field.
Solution
Navigate to the associated workflow in Edit mode
Select the "Create issue" transition
Click on Post function link under this transition
Locate if there are any post function which is setting/changing data for a custom field during issue creation
Remove this post function and "Publish draft"
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