No such file or directory error during issue import via CSV file
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When importing issues via CSV file, the following appears in the atlassian-jira.log:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
2019-02-01 10:54:53,065 ajp-nio-8009-exec-6 ERROR [o.a.c.c.C.[.[localhost].[/jira].[action]] Servlet.service() for servlet [action] in context with path [/jira] threw exception [java.lang.RuntimeException: java.io.IOException: No such file or directory] with root cause
java.io.IOException: No such file or directory
at java.io.UnixFileSystem.createFileExclusively(Native Method)
at java.io.File.createTempFile(File.java:2024)
at java.io.File.createTempFile(File.java:2070)
at com.atlassian.jira.plugins.importer.imports.importer.impl.AbstractDataImporter.getLogFile(AbstractDataImporter.java:150)
at com.atlassian.jira.plugins.importer.imports.importer.impl.AbstractDataImporter.initializeLog(AbstractDataImporter.java:116)
at com.atlassian.jira.plugins.importer.web.ImporterLogsPage.doImport(ImporterLogsPage.java:102)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
... 2 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
at com.atlassian.jira.plugins.importer.web.ImporterProcessSupport.execute(ImporterProcessSupport.java:152)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 15 filtered
at com.softwareplant.ppm.structureint.jiraserver.event.PluginIssueLinkListener.doFilter(PluginIssueLinkListener.java:86)
... 3 filtered
at com.idalko.jira.plugins.igrid.WebResourceIncludeFilter.doFilter(WebResourceIncludeFilter.java:166)
... 36 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 12 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 47 filtered
at com.bigbrassband.jira.git.action.GitThreadCacheDestroyFilter.doFilter(GitThreadCacheDestroyFilter.java:35)
... 18 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.idalko.jira.plugins.igrid.servicedesk.ServletRequestContextFilter.doFilter(ServletRequestContextFilter.java:23)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)The error below will be shown on Jira UI as well:
Cause
Jira writes logs for the import process under $Jira_INSTALL/temp directory. If temp directory is missing under $Jira_INSTALL, then the error above will be thrown.
Resolution
Create temp directory under $Jira_INSTALL path and grant read/write permission to the directory owner. The commands below should be executed by Jira process owner:
1
2
3
mkdir -p $Jira_INSTALL/temp
cd $Jira_INSTALL
chmod u+rw tempWas this helpful?