No Group Combo Box Shown in 'Edit User Group' Page Due to a Null Value on the Database
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptom
There isn't combo-box for 'Groups'/'Available Groups' displayed in 'Edit User Group' page and 'Bulk Edit Group Members' page. The following appears in the atlassian-jira.log:
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Caused by: java.lang.RuntimeException: Null group name
at com.atlassian.jira.user.util.GroupNameComparator.compare(GroupNameComparator.java:33)
at com.atlassian.jira.user.util.GroupNameComparator.compare(GroupNameComparator.java:11)
...
Cause
One or more group(s) misses name in database, which may be caused by the wrong data manipulation of a 3rd party plugin or direct database insertion.
Resolution
Back up JIRA
Shutdown JIRA
Run the below sql in the JIRA database:
1 2update groupbase set groupname='DATA-FIX' where groupname is nullReboot JIRA instance
Reindex JIRA, from
Administration >> System >> IndexingGo to
Administration >> Group Browser, find 'DATA-FIX' group, delete or rename it.
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