No Crowd Application Available during JIRA setup
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
On a clean installation of JIRA, during the Setup Wizard, the following RunTimeException is triggered: "No Crowd Application available"
The following appears in the atlassian-jira.log:
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java.lang.RuntimeException: com.atlassian.jira.exception.CreateException: com.atlassian.crowd.exception.runtime.OperationFailedException: No Crowd Application available.
at com.atlassian.jira.web.action.setup.SetupAdminAccount.doExecute(SetupAdminAccount.java:184)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:87)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:152)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)Cause
The initial database tables weren't successfully setup.
Resolution
Drop JIRA's database and follow the steps on Connecting JIRA to a Database to ensure the database and database user have been properly configured.
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