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Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Get error when pressing release button in JIRA instance. For example:
Diagnose
Check in atlassian-jira.log (via $JIRA_HOME/log) and see any stack trace below:
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2013-10-09 16:13:33,315 WARN [http-bio-8085-exec-7] [TrustedApplicationFilterAuthenticator] Failed to login trusted application: xxxxxx due to:
com.atlassian.security.auth.trustedapps.CertificateTooOldException: Certificate too old. Application: xxxxxx Certificate Created: Wed Oct 09 16:13:15
CEST 2013 Timeout: 10000Please refer to the following article resolution: [ARCHIVED] CertificateTooOldException when Configuring Trusted Applications Authentication on an application link
ℹ️ Try to test it and see you able to get any result. After you done configure it, please re-create the application link again.
Cause
The problem can be relate to the application links has been corrupted or proxy connection issue.
Resolution
First option: Deleting the Application Links in JIRA (via Add-ons > Application Links) and also in Bamboo (via Bamboo Admin Section > Application Links). Then, re-create the Application Links again.
Second option: If running a Proxy or SSL behind JIRA or Bamboo server, please bypass the connection by using the HTTP connector and re-create the application link.
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