Users with Jira access can't view any projects or work items
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Jira Cloud users can't see any spaces.
Cause
To view spaces and the work items within them, a user must have the Browse Project permission. This permission can be granted to:
Single users
Groups
Space roles
Having Jira application access (via the jira-users/jira-developers group) is not the same as having Browse Project permission. A user can log in and see the dashboard, but no spaces until Browse Project is granted in the space's permission scheme.
Check your space's permission scheme
Visit one of the affected spaces on your Jira site
Select ••• > Space settings
Select Permissions
Find the Browse Projects row and confirm the user is covered by one of its grants (single user, group, or project role).
If granted via a role, confirm the user is actually in that role for this project (People / Access).
Permission schemes are often shared across spaces — editing one may affect others; check the scheme's association list first.
Grant access to the necessary groups or roles
Based on our example, a user must be either part of the jira-developers group or assigned to the Users or Administrators space roles. Any of these three qualifications is sufficient to grant them this permission. Follow your own organization's requirements to add users to a space's role or group that best suits their access needs.
Once this is done, ask the affected user to refresh; the space will now appear in their project list.
If you have any questions about permissions or access to Jira, please open a ticket with Atlassian support.
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