Multiple Slack workspaces listed in JSM Chat settings
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When you connect your Slack Enterprise account to JSM Chat, you see multiple Slack workspaces on the Chat settings page.
Environment
Jira Service Management Cloud
Diagnosis
A Jira project can connect to only one Slack workspace at a time. Seeing multiple Slack workspaces with a Slack Enterprise account gives the impression that it is possible to connect the Jira Service Management project to multiple workspaces.
Cause
When a Slack Enterprise grid is connected, any workspace within the grid that has the Assist Bot installed will be collected under the Enterprise and visibility into the entire organization's workspaces is possible.
Solution
These workspaces can't be separated unless they are removed from the Slack Enterprise grid itself.
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