Monitoring Jira Service Management email channels using REST API
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Jira Administrators might be interested to monitor Jira Service Management email channels in an automated fashion, so they are able to act immediately when these channels start to experience errors such as authentication failure or connectivity problems.
Environment
Jira Service Management 4.0 or higher.
Solution
Jira Service Management has a private REST API endpoint that can be used for this task. As a general rule, if a public REST API endpoint is not available in Jira, it's interesting to use the Atlassian REST API browser tool, and list all the private endpoints available in the product.
However, private endpoints are not guaranteed to provide consistent outputs in the product after upgrades for example, and can be changed or removed altogether without any deprecation or warnings, as they are intended to be used by the product itself, and not by external services.
Endpoint | Request Method |
|---|---|
| GET |
This endpoint will provide an output with the list of all mail channels within your Jira Service Management application, along with the result status in the last execution, and when the last execution was, as in the example below:
1
{"data":[{"id":1,"mailConnectionId":1,"mailChannelName":"myaccount@testing.com","failureMessage":"","noOfRetry":0,"runOutcome":"SUCCESS","createdDateTime":"20/Jan/23 11:23 AM","updatedDateTime":"20/Jan/23 11:23 AM"}],"totalPages":1}The payload can then be ingested in monitoring applications, and create triggers to act when certain columns' values change, such as the runOutcome or the updatedDateTime.
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