Jira Cloud Automation: Manual WebResponse to JSON Conversion

Summary

Jira Automation rule's {{webResponse.body}} Smart Value isn't JSON formatted, unlike browser or tool responses.

Solution

For this scenario, we are using Jira REST API to get the values. This may vary depending on how your application is configured.

1. Create an automation rule that sends a web request.

2. Include the response body in a comment action.

3. Observe that it's not in JSON format.

To work around it, you will need to manually format it including the smart value for each field returned:

When this is done, the response body will be added in the correct JSON format.

Relevant pages:

• Issue data (Jira format) payload for Send Web Request action

• Automation for Jira - Send web request using Jira REST API