Make Root Cause Analysis (RCA) field mandatory in Jira issues

Summary

Workaround to make the Root Cause Analysis (RCA) field mandatory in Jira issues

Solution

There is no direct way to achieve this. However, we can use a validator for the transition towards close/done status and post a message saying, for example, "Root cause is required for P1 and P2. Please comment "NA" for the rest of the priorities."

Steps:

1. Navigate to the associated "Workflow" and Edit in "Diagram" view.

2. Select the transition arrow that is responsible for Closure/Done status and open "Validators" under "options"

3. Add a validator: If a value for field Root cause is not provided during the transition, show the following error: "Root cause is required for P1 and P2."

4. Publish the workflow to enforce the changes.