Mail Queue Failing to Send Due to Daily sending quota exceeded
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Learn how to address mail queue issues in Jira caused by exceeding Google's daily sending quota.
Diagnosis
Daily sending quota exceeded
Your instance uses Google as the mail server. Emails are not sent from the Jira application. Notifications pile up on the Error Queue in Settings > System > Mail queue.
The following appears in the atlassian-jira-outgoing-mail.log:
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2015-02-24 09:30:46,631 ERROR [The Planeteers IMAP] Sending mailitem To='unicornia@example.com' Subject='(EXAMPLE-2565) Sample Mail' From='null' FromName='Captain Planet (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.130870.1423801220000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6769b6c' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='unicornia@example.com' Subject='(EXAMPLE-2565) Sample Mail' From='null' FromName='Captain Planet (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.130870.1423801220000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6769b6c' MessageId='null'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 5.4.5 Daily sending quota exceeded. um16sm2293406pab.7 - gsmtp
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:213)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:57)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:53)
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:127)
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:41)
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:52)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:30)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.4.5 Daily sending quota exceeded. um16sm2293406pab.7 - gsmtp
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2114)
at com.sun.mail.smtp.SMTPTransport.data(SMTPTransport.java:1887)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1121)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:175)
... 18 more
Cause
You've reached the daily email limit.
Solution
This is explained in Google's article "Gmail sending limits in Google Workspace." As this is a limitation outside of Jira, you'll need to work with Google to resolve it.
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