Mail is not being retrieved from the SMTP or POP Server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
JIRA is not creating issues or comments from email.
The following appears in the atlassian-jira.log:
1
JVM Input Arguments : -Djava.util.logging.config.file=/atlassian/jira/conf/logging.properties -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Datlassian.mail.fetchdisabled=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/atlassian/jira/endorsed -Dcatalina.base=/atlassian/jira -Dcatalina.home=/atlassian/jira -Djava.io.tmpdir=/atlassian/jira/tempCause
The JVM argument -Datlassian.mail.fetchdisabled has been set to true, disabling all mail fetching functionality within JIRA.
⚠️ Please be careful when changing this behaviour. If multiple JIRA instances are using the same mail servers, significant errors can occur.
Resolution
Stop JIRA.
Remove the
-Datlassian.mail.fetchdisabled=trueparameter from JIRA's JVM arguments, as in our Setting Properties and Options on Startup documentation.Start JIRA.
Test to ensure the mail is retrieved.
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