List Uninvited Users in JSM Cloud Customer Page

Summary

Uninvited users appear in a restricted Jira Service Management project's customer list, despite the "Only people directly invited" setting.

Solution

Browse project permission

Whenever users are granted the Browse Projects permission according to the project's permission scheme they're considered customers, unless they're added to the project as Agents or Project Administrators:

Consequently, they're listed on the project's customers page.

Options to remove uninvited users

In case you want such users to be removed from the Customers page, you should either:

1. Remove users, groups, or roles granting the Browse Projects permission from the specific permission scheme or;

2. Updating the project role membership so users with project roles that are granted the Browse Projects permission are removed or;

3. Changing your groups' membership by removing any user that is granted the Browse Projects permission.