List of supported custom fields for request types in Jira Service Management customer portals
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Lastly updated for the Jira Service Management (JSM) version 3.2.x.
You can add the following types of custom fields to your request types, and make them visible on the customer portal:
Checkbox
Date picker
Date time picker
Label
Number field
Radio Button
Select List
Single choice
Multiple choice
Cascading
Text field
Single-line
Multi-line
URL field
User picker
Single user
Multiple user
You can add the following types of custom fields can be added to your request types and give them a preset value, but you cannot make them visible on the customer portal:
Group picker
Project picker
Version picker
Linked issues
For more information about hidden and unsupported fields and how to add support fields to a request type, you can refer to the official documentation Setting up Request Types.
Was this helpful?