LDAP test succeeds but User authentication fails
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
Running JIRA's LDAP test is successful with no errors, but attempting to log into JIRA with LDAP user still fails:
No errors appear in logs, other than the typical login failure
Diagnosis
JIRA was also configured for SSO with Crowd. This means the seraph-config.xml file has been modified.
Cause
When JIRA is configured for SSO with Crowd, other directories will no longer be able to authenticate into JIRA, see here:
Solution
Resolution
Disable SSO
revert the modifications to the seraph-config.xml
Uncomment this line:
1<!--<authenticator class="com.atlassian.jira.security.login.JiraSeraphAuthenticator"/>–>Comment out this line:
1<authenticator class="com.atlassian.jira.security.login.SSOSeraphAuthenticator"/>ℹ️ Note that this will disable SSO for JIRA, but still allow for users to authenticate through Crowd.
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