Korean language causing blank Component page
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Component Page is showing empty page if the language used is Korean.
Diagnosis
From
application.xml(can be found in Support ZIP):1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37<plugin> <key>tac.jira.languages.ko_KR</key> <name>JIRA Korean (South Korea) Language Pack</name> <version>6.0.2-v2r31081-2013-06-18</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>&#49324;&#50857;&#51088;&#44032; &#49444;&#52824;&#54620;?</bundled> </plugin> <plugin> <key>tac.jira core.languages.ko_KR</key> <name>JIRA Core Korean (South Korea) Language Pack</name> <version>7.3.5.v2r716-2017-04-19</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>false</user-installed> <bundled>&#48264;&#46308;</bundled> </plugin> <plugin> <key>tac.jira software.languages.ko_KR</key> <name>JIRA Software Korean (South Korea) Language Pack</name> <version>7.3.0.int-0135-v2r49-2016-12-05</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>&#49324;&#50857;&#51088;&#44032; &#49444;&#52824;&#54620;?</bundled> </plugin>From a vanilla instance:
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24<plugin> <key>tac.jira core.languages.ko_KR</key> <name>JIRA Core Korean (South Korea) Language Pack</name> <version>7.3.5.v2r716-2017-04-19</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>false</user-installed> <bundled>Bundled</bundled> </plugin> <plugin> <key>tac.jira software.languages.ko_KR</key> <name>JIRA Software Korean (South Korea) Language Pack</name> <version>7.3.0.int-0135-v2r49-2016-12-05</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>User installed</bundled> </plugin>Note that there an extra plugin that does not exist in vanilla instance which is JIRA Korean (South Korea) Language Pack.
1 2 3 4 5 6 7 8 9 10 11<plugin> <key>tac.jira software.languages.ko_KR</key> <name>JIRA Software Korean (South Korea) Language Pack</name> <version>7.3.0.int-0135-v2r49-2016-12-05</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>&#49324;&#50857;&#51088;&#44032; &#49444;&#52824;&#54620;?</bundled> </plugin>
ℹ️ This information is extracted from JIRA 7.3.6 - the plugin versions may be different depending on your JIRA version.
Cause
There are some artifact language plugins from previous version or installation.
Solution
Resolution
Remove the plugin JAR from the
installed-pluginsfolderOr uninstall the plugin via Manage Add-ons page.
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