Keep being redirected to the login page after providing the right credentials on JIRA Data Center

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

Despite providing the right credentials on a JIRA Data Center instance, you keep being redirected to the login page.

Cause

One of the probable causes is that node name(s) is not consistently defined across the configuration.

Resolution

Verify that node name(s) are consistent across the configuration elements. You will need to have the same node name defined in:

  • <JIRA-HOME>/cluster.properties file at jira.node.id

  • <JIRA-INSTALL>/bin/setenv.sh under JVM_EXTRA_ARGS (-DjvmRoute=)

  • In your load balancer configuration (example for Apache: BalancerMember http://<host>:<ip> route=nodename)

Updated on April 8, 2025
Platform
Data Center only
Product
Jira Software Data Center
On this pageSymptomsCauseResolution

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