JSON Queries in Jira Automation

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

Currently, it is not possible to query JSON data using conditional operators in the Jira automation smart values. We can only perform simple traversing of this data using JSON object notation. This limitation is being tracked as a feature request, identified as AUTO-466 : More ways to use code in Automation, e.g. ability to use JSON path expressions to query JSON data in web request responses

Solution

Despite the current limitations, Jira Automation allows for the traversal of JSON data based on given attributes through the use of Advanced Compare Conditions. The following example illustrates how this can be achieved:

JSON data

{ "details": [ { "attribute": "AccountExist", "newValue": "TRUE", "oldValue": "FALSE" }, { "attribute": "userID", "newValue": "57EDF17A1697F4393EC78A01", "oldValue": "null" }, { "attribute": "userName", "newValue": "user001", "oldValue": "null" }, { "attribute": "emailAddress", "newValue": "newaddress@domain.com", "oldValue": "null" }, { "attribute": "fullName", "newValue": "Test User", "oldValue": "null" } ] }

Use case: Find the value given against the parameter "newValue" where the attribute is 'fullname'. Usually, it can be done using the following expression for the JSON data however, the conditional operator can't be used in automation smart values:

expression

$.details[?(@.attribute=='fullName')].newValue

To solve this, an automation rule can be created using the 'Advanced branching' action as follows:

    • Step 1: Branch against the smart value {{webhookData.details}}. The result will comprise the arrays from the JSON data.

    • Step 2: Perform a conditional compare to check if any of the `attribute` properties consist of 'fullName'.

    • Step 3: If the condition is met, log the 'newValue'.

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    • A sample rule is available in a JSON file attached below, feel free to download and import it in your cloud site to modify and use as per the need.

      • automation-rule-15096643-202311230832.json

References:

If you encounter issues or require further clarification on the topic, please consider reaching out to Atlassian Support for further assistance.

Updated on April 21, 2026

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