Set the request type for Jira Service management issues when issue is created through an Opsgenie alert

Summary

Currently, you can only set an issue type while setting up issue creation through an alert via the Jira Service Management Opsgenie integration. Issues that don't have a valid request type don't show up in the queues.

In some cases, you would fancy setting a Request Type on such issues created via the Integration.

This article offers a workaround to set the request type for Jira Service management issues when an issue is created through an Opsgenie alert

Solution

Configure Jira Service Management Integration

• Login to your OpsGenie site URL.

• Go to Teams & select the owner team, navigate to Integrations > Add integration > Jira Service Management Cloud (New) > Save Integration.

• Under the Outgoing automation rule section, select the checkbox Create and update requests with Opsgenie alerts created by other integrations and click on Add Request Creation rule.

• Configure the request creation rule as per your use case.

• Make sure to go over (...) Under Create and Update requests with Opsgenie alerts that are created by the other integrations > Enable rule.

Configure an automation rule in Jira Service Management to set the Request type

• Go to your Service project Project Settings > Automation > Create rule.

• Trigger - Issue Created.

• Condition -Issue fields condition > Search forLabels > Condition "contains any of", under Value select "OpsgenieEvent" and click Save.

• Action - Edit request type > Under Request Type > Select the correct Request type associated with the issue type (set on the integration) and click Save.