JQL fails with "Field 'field_name' is not searchable, it is only sortable" message
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
When executing a JQL on Jira using fields as conditions, the following error is displayed:
Diagnosis
The field displayed in the error does not have a "Search Template" associated with it:
Cause
JQLs need "Search Templates" to bring results based on field values.
Solution
Resolution
1) Go to Administration (⚙ icon) > Issues > Custom fields
2) Search for the affected field, then click on ... > Edit
3) Choose an available "Search Template" for the related field, then click on "Update"
ℹ️ A re-index might be required to bring accurate JQL results using the field above.
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