JIRA Unable to Start "Unable to create a tracker when osgi is not running"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA Unable to start and the following stack trace could be found in the "atlassian-jira.log"
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2018-09-05 14:00:50,183 JIRA-Bootstrap ERROR [c.a.plugin.loaders.ScanningPluginLoader] Unable to deploy plugin 'com.atlassian.activeobjects.activeobjects-plugin' from 'Unit: /Users/julianaidilr/Atlassian/JIRA/763/install/atlassian-jira/WEB-INF/atlassian-bundled-plugins/activeobjects-plugin-1.4.0.jar (1516266902000)'.
2018-09-05 14:00:50,183 JIRA-Bootstrap ERROR [c.a.plugin.loaders.ScanningPluginLoader] Because of the following exception:
java.lang.IllegalStateException: Unable to create a tracker when osgi is not running
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.getServiceTracker(FelixOsgiContainerManager.java:490)
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.getServiceTracker(FelixOsgiContainerManager.java:482)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory$1.create(OsgiPluginFactory.java:116)
at com.atlassian.plugin.osgi.factory.OsgiChainedModuleDescriptorFactoryCreator.create(OsgiChainedModuleDescriptorFactoryCreator.java:58)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.getChainedModuleDescriptorFactory(OsgiPluginFactory.java:321)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.create(OsgiPluginFactory.java:222)
at com.atlassian.jira.plugin.MasterPluginFactory.create(MasterPluginFactory.java:73)
at com.atlassian.plugin.loaders.ScanningPluginLoader.deployPluginFromUnit(ScanningPluginLoader.java:142)
at com.atlassian.plugin.loaders.ScanningPluginLoader.loadAllPlugins(ScanningPluginLoader.java:87)
at com.atlassian.plugin.loaders.PermissionCheckingPluginLoader.loadAllPlugins(PermissionCheckingPluginLoader.java:28)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:548)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:119)
at com.atlassian.jira.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:641)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:196)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:165)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:47)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:154)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:146)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:105)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:103)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:160)
at java.lang.Thread.run(Thread.java:745)1
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2018-09-05 13:59:42,047 localhost-startStop-1 ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception starting filter prevent-ie-accept-css-vulnerability
java.lang.ClassNotFoundException: com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1285)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1119)
at org.apache.catalina.core.DefaultInstanceManager.loadClass(DefaultInstanceManager.java:520)
at org.apache.catalina.core.DefaultInstanceManager.loadClassMaybePrivileged(DefaultInstanceManager.java:501)
at org.apache.catalina.core.DefaultInstanceManager.newInstance(DefaultInstanceManager.java:118)
... 7 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)Diagnosis
Check for any custom files or JIRA source files that have been modified.
Cause
It appears that some modifications in "<JIRA-INSTALL>/WEB-INF/web.xml" could cause the plugins unable to load making JIRA unable to start at the end.
For the Error above specifically which is "com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter" it is due to the line below added to the "<JIRA-INSTALL>/WEB-INF/web.xml"
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<filter>
<filter-name>prevent-ie-accept-css-vulnerability</filter-name>
<filter-class>com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter</filter-class>
</filter>Solution
Resolution
Return the web.xml file to original or remove the lines above and restart the instance.
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