JIRA to Confluence Application Link not working after upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After performing upgrade of JIRA & Confluence, the existing applink is not working anymore even tho it has been recreated.
The following appears in the atlassian-jira.log
1
2015-08-17 22:41:34,749 http-bio-8080-exec-21 ERROR riada3.comhem 1361x213x1 1igslnj 10.11.27.32,10.11.76.29 /rest/viewIssue/1/remoteIssueLink/render/17254 [viewissue.issuelink.rest.RemoteIssueLinkResource] Error occurred while generating final HTML for remote issue link: java.lang.RuntimeException: java.io.IOException: Failed to load Confluence Page from remote server Caused by: java.io.IOException: Failed to load Confluence Page from remote server Caused by: com.atlassian.sal.api.net.ResponseException: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure Caused by: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failureDiagnosis
Diagnostic Steps
From the logs, it seems that Applinks fails to establish a trust on the SSL
If and only if, using JAVA 7 on previous installation and have updated to JAVA 8, proceed with below solution
Cause
Unlimited strength cryptography and the policy.jar files used in JAVA7 wasn't working with the JAVA8 shipped with the new Confluence
Solution
Resolution
Download new policy.jar files from Oracle that supported unlimited strength cryptography and copy those over to CONF_INSTALL/jre/lib/security
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