Jira throws NullpointerException error while accessing Project list
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Jira throws NullpointerException error while accessing <Jira-URL>/secure/project/BrowseProjects.jspa?s=view_projects.:
The following appears in the atlassian-jira.log
java.lang.NullPointerException
at java.lang.String.compareTo(String.java:1155) [?:1.8.0_171]
at com.atlassian.jira.web.action.browser.ProjectDataForArchivingCollector.collect(ProjectDataForArchivingCollector.java:31) [classes/:?]
at org.apache.lucene.search.Scorer.score(Scorer.java:90) [lucene-core-3.3.0-atlassian-2.jar:3.3.0-atlassian-2 Unversioned directory - 2017-06-30 17:44:27]
at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:526) [lucene-core-3.3.0-atlassian-2.jar:3.3.0-atlassian-2 Unversioned directory - 2017-06-30 17:44:27]
at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:320) [lucene-core-3.3.0-atlassian-2.jar:3.3.0-atlassian-2 Unversioned directory - 2017-06-30 17:44:27]
at com.atlassian.jira.index.DelegateSearcher.search(DelegateSearcher.java:132) [classes/:?]
at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:300) [classes/:?]
at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.searchOverrideSecurity(LuceneSearchProvider.java:150) [classes/:?]
at com.atlassian.jira.web.action.browser.BrowseProjects.getStatsForArchiving(BrowseProjects.java:200) [classes/:?]
at com.atlassian.jira.web.action.browser.BrowseProjects.access$400(BrowseProjects.java:77) [classes/:?]
at com.atlassian.jira.web.action.browser.BrowseProjects$2.get(BrowseProjects.java:168) [classes/:?]Cause
The problem usually happens after Jira upgrade.
Resolution
To resolve this issue, the administrator will need to run a Jira lock re-index.
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