JIRA throws java.lang.NoClassDefFoundError error when assigning/deleting issues
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When trying to delete an issue, the following error is thrown
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java.lang.NoClassDefFoundError: com/atlassian/jira/issue/Issue
at onepoint.project.team.plugins.jira.OpHandler.sendIssuDeleted(OpHandler.java:272)
at onepoint.project.team.plugins.jira.OpHandler.issueDeleted(OpHandler.java:148)
at com.atlassian.jira.event.issue.AbstractIssueEventListener.workflowEvent(AbstractIssueEventListener.java:181)
at com.atlassian.jira.event.issue.IssueEventListenerHandler$IssueEventInvoker.invoke(IssueEventListenerHandler.java:52) When trying to assign an issue, the following error is thrown
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java.lang.NoClassDefFoundError: com/atlassian/jira/issue/Issue
at onepoint.project.team.plugins.jira.OpHandler.sendIssueUpdated(OpHandler.java:231)
at onepoint.project.team.plugins.jira.OpHandler.issueAssigned(OpHandler.java:148)
at com.atlassian.jira.event.issue.AbstractIssueEventListener.workflowEvent(AbstractIssueEventListener.java:153)
at com.atlassian.jira.event.issue.IssueEventListenerHandler$IssueEventInvoker.invoke(IssueEventListenerHandler.java:52) Diagnosis
Diagnostic Steps
Multi-Project Management for JIRA was installed in the instance at one point
The add-on could be disabled now but still running into the problem
Cause
Problem is probably related to the caches of the JIRA instance since the stack trace is from the add-on, but disabling/uninstalling the add-on doesn't help
Solution
Resolution
Force re-build the content of the Tomcat's work directory
Shutdown JIRA
Remove the contents of $JIRA-INSTALL/work directory
Do not delete the directory itself. Only delete the contents
Restart JIRA.
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