JIRA throws "Exception: Uncaught Error" when accessing boards
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When accessing a Board, JIRA throws the following error
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An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Uncaught Error: jira/inline-issue-create/agile/initialiser missing jira-agile/rapid/ui/plan/plan-controller
Resource: http://localhost:8080/jira/s/e76275114c1a4675c9fa5b00d3749cc7-CDN/en_US-psq3fd/71006/4298ab20ea3b050f54cc77ab26dc9097/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US
Line: 6
Column: 3661
Environment
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 Vivaldi/1.1.453.59
Stack trace
Error: jira/inline-issue-create/agile/initialiser missing jira-agile/rapid/ui/plan/plan-controller
at main (http://localhost:8080/jira/s/e76275114c1a4675c9fa5b00d3749cc7-CDN/en_US-psq3fd/71006/4298ab20ea3b050f54cc77ab26dc9097/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:6:3667)
at callDep (http://localhost:8080/jira/s/e76275114c1a4675c9fa5b00d3749cc7-CDN/en_US-psq3fd/71006/4298ab20ea3b050f54cc77ab26dc9097/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:6:1812)
at main (http://localhost:8080/jira/s/e76275114c1a4675c9fa5b00d3749cc7-CDN/en_US-psq3fd/71006/4298ab20ea3b050f54cc77ab26dc9097/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:6:3534)
at http://localhost:8080/jira/s/e76275114c1a4675c9fa5b00d3749cc7-CDN/en_US-psq3fd/71006/4298ab20ea3b050f54cc77ab26dc9097/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:6:4544Diagnosis
Environment
JIRA Core was just upgraded to 7.1.x or higher
JIRA Software is still version 7.0.x
Cause
The version of JIRA Software is incompatible with the current version of JIRA Core.
Solution
Resolution
Upgrade JIRA Software to be a compatible version with JIRA Core per JIRA Software - Version History - Atlassian Marketplace.
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