JIRA Throw java.lang.IllegalStateException: No output folder
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Some operation will throw stack trace that has
1
java.lang.IllegalStateException: No output folderAs a side-symptom, you might find that you are unable to add new users to your JIRA instance, getting Communications Breakdown:
In your browser, you get a NetworkError: 500 Internal ServerError
Cause
There is a problem with the file permission especially if the instance is started up using different users.
Resolution
Check the permission for the JIRA Installation directory
Check the ownership of the JIRA Installation directory
Grant the permission or change the ownership of the JIRA installation directory according to this page.
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