Jira System Restoration stuck
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
XML Restore gets stuck at 90% and does not progress further:

Diagnosis
Environment
Jira Data Center 8.5.3 or lower with JSM 4.5.3 or lower
Diagnostic Steps
Restore progresses to 90%, but never goes past 90%.
No active Database sessions.
No prominent error is logged with PostgreSQL or MS SQL database.
With Oracle database, following exception is logged:
atlassian-jira.log
com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin Jira Service Management(com.atlassian.servicedesk) #4.5.0-REL-0026 (table AO_54307E_SERIES): at com.atlassian.activeobjects.backup.ImportExportErrorServiceImpl.newImportExportSqlException(ImportExportErrorServiceImpl.java:26)
Cause
There was a bug fixed on Jira Service Management (aka Jira Service Desk) fixed on 4.7.0 and backported to the LTS 4.5.4.
JSDSERVER-6621 - Unable to restore from XML backup
Solution
Create a new database and restart the process on a version that contains the fix, 4.7.0+ or latest LTS.
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