Jira Software Agile board throws Error No value present when viewing issue details
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When attempting to access the Issue Detail View on an Agile board, the view does not load and instead presents an "Error No value present":
The following appears in the atlassian-jira.log:
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Uncaught exception thrown by REST service: No value present
java.util.NoSuchElementException: No value present
at java.util.Optional.get(Unknown Source)
at com.atlassian.greenhopper.web.contextprovider.issuedetailsview.CommentBlockContextProviderWrapper.extractCommentTabPanel(CommentBlockContextProviderWrapper.java:82)Diagnosis
Environment
The issue is reproducible with all installed apps disabled by entering Safe Mode.
Diagnostic Steps
Check the pluginstate table:
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select * from pluginstateIf you have the following entry, the resolution outlined in this document is applicable for your JIRA instance:
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+--------------------------------------------------------------------+---------------+
| pluginkey | pluginenabled |
+--------------------------------------------------------------------+---------------+
| com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel | false |Cause
The issuetabpanels:comment-tabpanel has been disabled and needs to be re-enabled in order to display comments in the Issue Detail View.
Solution
Resolution
Always back up your data before performing any modification to the database. If possible, try your modifications on a test server.
Stop Jira.
Login to the Jira DB and run the following SQL query:
1delete from pluginstate where pluginkey='com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel';Restart Jira
Verify if the problem has been resolved.
If any of the above steps did not help, please raise an issue with Atlassian Support with a Support Zip from your instance.
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