Jira Service Management queue is blank
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Problem
The Queues section in Service Management is accessible but doesn't load any content. It appears empty as the image:
Diagnosis
Browsing the section with another Browser (or in Chrome Incognito mode or IE InPrivate mode) the page loads normally.
Cause
The cached content in the browser is broken.
Solution
Resolution
Clear your web browser cache. Instructions for every browser at How do I clear my web browser's cache, cookies, and history?
Updated on April 2, 2025
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