Jira Service Management Fails to Start with a Timeout error after its Installation
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After installing Jira Service Management, it does not start with a timeout error:
The following appears in the atlassian-jira.log:
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2015-01-07 16:32:25,206 TP-Processor19 INFO jirauser 992x302039x1 1vz9bny 192.168.1.1 /rest/plugins/1.0/com.atlassian.servicedesk-key [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk, com.atlassian.plugins.atlassian-client-resource, com.atlassian.jira.plugins.workinghours], 60 seconds remaining
2015-01-07 16:33:24,459 TP-Processor19 INFO jirauser 992x302039x1 1vz9bny 192.168.1.1 /rest/plugins/1.0/com.atlassian.servicedesk-key [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk], 0 seconds remaining
2015-01-07 16:33:25,459 TP-Processor19 INFO jirauser 992x302039x1 1vz9bny 192.168.1.1 /rest/plugins/1.0/com.atlassian.servicedesk-key [atlassian.plugin.manager.DefaultPluginManager] Disabling com.atlassian.servicedesk
2015-01-07 16:33:27,497 TP-Processor19 ERROR jirauser 992x302039x1 1vz9bny 192.168.1.1 /rest/plugins/1.0/com.atlassian.servicedesk-key [atlassian.plugin.manager.PluginEnabler] Unable to start the following plugins due to timeout while waiting for plugin to enable: com.atlassian.servicedesk
2015-01-07 16:33:27,746 ThreadPoolAsyncTaskExecutor::Thread 61 ERROR jirauser 992x302039x1 1vz9bny 192.168.1.1 /rest/plugins/1.0/com.atlassian.servicedesk-key [internal.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.servicedesk], unsatisfied dependencies: none
java.lang.IllegalStateException: Invalid BundleContext.
at org.apache.felix.framework.BundleContextImpl.checkValidity(BundleContextImpl.java:365)
at org.apache.felix.framework.BundleContextImpl.getServiceReferences(BundleContextImpl.java:307)Cause
Jira Service Management was not successfully installed or the downloaded file is corrupted.
Resolution
Stop Jira;
Remove the jira-servicedesk-X.X.X.jar inside the $Jira-Home/plugins/installed-plugins directory;
Restart Jira;
Install Jira Service Management again through the Find New Add-ons page in the Jira Administration.
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