Jira server throws unknown error when creating a project
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Problem
Jira throws the following error when creating a new project
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Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.The following appears in the atlassian-jira.log
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2016-09-28 20:58:46,735 http-nio-7181-exec-20 ERROR admin 1258x2384x1 qsxvnf 127.0.0.1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
java.lang.IllegalStateException: An issue type with the name 'Service Request' exists already.
at com.atlassian.jira.config.DefaultIssueTypeManager.createIssueTypeAndAddToDefaultScheme(DefaultIssueTypeManager.java:141)
at com.atlassian.jira.config.DefaultIssueTypeManager.createIssueTypeAndAddToDefaultScheme(DefaultIssueTypeManager.java:171)
at com.atlassian.jira.config.DefaultIssueTypeManager.createIssueType(DefaultIssueTypeManager.java:98)
at sun.reflect.GeneratedMethodAccessor908.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy63.createIssueType(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy63.createIssueType(Unknown Source)
at com.atlassian.greenhopper.manager.issue.issuetypes.AbstractIssueTypeProvider.produceIssueType(AbstractIssueTypeProvider.java:148)
at com.atlassian.greenhopper.manager.issue.issuetypes.AbstractIssueTypeProvider.ensureIssueTypeIsAvailable(AbstractIssueTypeProvider.java:114)
at com.atlassian.greenhopper.manager.issue.issuetypes.AbstractIssueTypeProvider.getOrCreateIssueType(AbstractIssueTypeProvider.java:48)
at com.atlassian.greenhopper.service.issue.IssueTypeServiceImpl.getOrCreateStoryIssueType(IssueTypeServiceImpl.java:28)
at com.atlassian.greenhopper.service.issue.IssueTypeSchemeServiceImpl.addAllAgileIssueTypesToScheme(IssueTypeSchemeServiceImpl.java:33)
at com.atlassian.greenhopper.web.rapid.project.AgileProjectConfiguratorImpl.extendConfiguration(AgileProjectConfiguratorImpl.java:81)
at com.atlassian.greenhopper.web.rapid.project.AgileProjectConfiguratorImpl.configure(AgileProjectConfiguratorImpl.java:42)
at com.atlassian.greenhopper.web.rapid.project.ProjectCreateHookHelperImpl.configureProject(ProjectCreateHookHelperImpl.java:77)
at com.atlassian.greenhopper.web.rapid.project.GreenHopperProjectCreateHook.configure(GreenHopperProjectCreateHook.java:45)
at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.applyProjectTemplate(ApplyProjectTemplateHandler.java:65)
at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.onProjectCreated(ApplyProjectTemplateHandler.java:53)
at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:36)
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:393)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:378)
at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:348)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy76.createProject(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy76.createProject(Unknown Source)
at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 91 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 22 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
... 54 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
2016-09-28 20:58:46,818 http-nio-7181-exec-20 ERROR admin 1258x2384x1 qsxvnf 127.0.0.1 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:396)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:378)
at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:348)
at sun.reflect.GeneratedMethodAccessor952.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy76.createProject(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy76.createProject(Unknown Source)
at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)
at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 91 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 22 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
... 54 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Cause
When creating new types of project, Jira will automatically create the relevant Issue Type for the project. For example, Bug for Software project, Service Request for IT service project and others. If an issue type named Service Request already exists, Jira will use this existing issue type for the project. However, if the issue type exists but is not of the same casing (eg. Service request), Jira will not be able to use it and also not be able to create the required issue type due to case insensitivity. Hence, the project will fail to be created
Resolution
Locate the affected issue type by going through the logs
In the example stack trace above, the issue type is Service Request
Search for this issue type in your Issue Type page (it should exist but with a different casing)
Edit the issue type and follow the exact casing as per the logs (in this case, capital S and capital R)
Save the changes
Updated on April 8, 2025
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