Jira server throws 500 Error when viewing Versions page
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When clicking on a specific version to navigate to the overview of the version, you will run into the following error
The following stack trace is thrown in the UI
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Referer URL: http://localhost:6422/jira/browse/EBS_DDS_SC-200?filter=17450&jql=project%20%3D%20%22PPM00009200%20DDS%20Showcase%20Germany%22%20and%20fixversion%20is%20not%20empty
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Projects.Templates.page: In 'print' tag, expression "$sidebarContent" evaluates to undefined.
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Projects.Templates.page: In 'print' tag, expression "$sidebarContent" evaluates to undefined.
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:341)
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:300)
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:56)
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:427)
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:118)The following stack trace is found in the atlassian-jira.log
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2015-06-12 18:04:47,841 http-bio-6422-exec-23 WARN anonymous 1084x363x1 1p7rsnm 127.0.0.1 /projects/EBS_DDS_SC/versions/16291 [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.activeobjects.internal.ActiveObjectsSqlException - There was a SQL exception thrown by the Active Objects library:
Database:
- name:PostgreSQL
- version:9.3.7
- minor version:3
- major version:9
Driver:
- name:PostgreSQL Native Driver
- version:PostgreSQL 9.0 JDBC4 (build 801)
org.postgresql.util.PSQLException: ERROR: relation "public.AO_E8B6CC_ORGANIZATION_MAPPING" does not exist
Position: 197'.
Cause
The AO_E8B6CC_ORGANIZATION_MAPPING table is from the JIRA DVCS Connector Plugin. Somehow this table is missing from the database causing the problem
Resolution
The table has to be re-created. Disabling/re-enabling the add-on will recreate the table
Browse to *Administration > Add-ons > Manage add-ons*.
Change 'User Installed' to 'All add-ons'.
Filter by DVCS. This will display in the 'System add-ons' page.
Disable the add-on.
Re-enable it.
Verify if the versions functionality is working
If this doesn't work, restart your JIRA instance
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