JIRA server hung/froze.
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Summary
Problem
JIRA instance hung or frozen due to expired plugin license. In this case, it is Zephyr for JIRA - Test Management.
The following appears in the XXXXXXXXXXX.log
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2016-03-29 12:00:21,153 http-bio-443-exec-17564 WARN raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [innovalog.jmcf.fields.CalculatedDateField] CalculatedDateField: could not find formula in custom field description of field Baseline design estimate (customfield_12202)
Navigate to the following URL to edit the formula: https://<some host>/secure/admin/EditCustomField!default.jspa?id=12202
2016-03-29 12:00:21,340 http-bio-443-exec-17564 FATAL raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 12:00:21,340 http-bio-443-exec-17564 FATAL raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 12:00:21,340 http-bio-443-exec-17564 FATAL raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 12:00:22,325 http-bio-443-exec-17560 FATAL raymondoreilly 720x4504605x1 1ei7o6s 192.168.3.143 /rest/zephyr/latest/execution [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
..
2016-03-29 17:57:21,207 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545023x1 1prw508 192.168.2.167 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:21,207 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545023x1 1prw508 192.168.2.167 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:21,207 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545023x1 1prw508 192.168.2.167 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,629 http-bio-443-exec-18067 FATAL karlmcinerney 1077x4545063x1 1prw508 192.168.2.167 /secure/UpdateWorklog!default.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,629 http-bio-443-exec-18067 FATAL karlmcinerney 1077x4545063x1 1prw508 192.168.2.167 /secure/UpdateWorklog!default.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,629 http-bio-443-exec-18067 FATAL karlmcinerney 1077x4545063x1 1prw508 192.168.2.167 /secure/UpdateWorklog!default.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,910 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545067x1 1prw508 192.168.2.167 /rest/zephyr/latest/execution [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expiredDiagnosis
Environment
This happens in JIRA 6.x.
Cause
The root cause of the issue is te expired Zephyr Add-on license. JIRA is trying to access one of the features of the add-on which is not available due to the expired license and hence caused the issue.
Solution
Resolution
You will need to update the Add-on license with a valid one.
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