Jira server functionality fails with ClassNotFoundException for Jira Suite Utilities plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
General functionality like creating/updating tickets fails. Errors are thrown in the logs like:
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2010-01-28 23:34:06,911 http-10.10.10.31-80-Processor21 ERROR [com.opensymphony.workflow.TypeResolver] Could not load class 'com.googlecode.jsu.workflow.validator.FieldsRequiredValidator'
java.lang.ClassNotFoundException: com.googlecode.jsu.workflow.validator.FieldsRequiredValidator
Cause
This is due to the JIRA Suite Utilities plugin.
Possibly the JSU app license has expired.
Resolution
If this has happened after a JIRA upgrade, you may need to install the JIRA Suite Utilities plugin. For more information on JIRA Suite Utilities plugin, please refer to its page in the plugin exchange.
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