Jira server fields fail to update after transitioning to a new status
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When transitioning an issue, the value for fields are not updated.
The following appears in the atlassian-jira.log
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2015-05-26 20:34:20,290 http-bio-8465-exec-7 INFO admin 1234x3547x1 y7msb5 172.22.64.240 /secure/AjaxIssueAction!default.jspa [atlassian.jira.security.WorkflowBasedPermissionManager] WORK_ON_ISSUES not granted by workflow perm granting WORK_ON_ISSUES to Group '-'
2015-05-26 20:34:20,290 http-bio-8465-exec-7 INFO admin 1234x3547x1 y7msb5 172.22.64.240 /secure/AjaxIssueAction!default.jspa [atlassian.jira.security.WorkflowBasedPermissionManager] WORK_ON_ISSUES granted by permission scheme but DENIED by workflow
2015-05-26 20:34:24,824 http-bio-8465-exec-18 INFO admin 1234x3556x1 y7msb5 172.22.64.240 /browse/TEST-99616 [atlassian.jira.security.WorkflowBasedPermissionManager] WORK_ON_ISSUES not granted by workflow perm granting WORK_ON_ISSUES to Group '-'
2015-05-26 20:34:24,824 http-bio-8465-exec-18 INFO admin 1234x3556x1 y7msb5 172.22.64.240 /browse/TEST-99616 [atlassian.jira.security.WorkflowBasedPermissionManager] WORK_ON_ISSUES granted by permission scheme but DENIED by workflowDiagnosis
The user has permission to perform the transition - use JIRA Admin Helper to confirm this
The Conditions, Validators, and Post-functions allows the transition
Cause
There are permissions based on workflow status configured.
Solution
Resolution
Check the Workflow Step Properties (aka Workflow Status Properties) of that specific transition.
Example:
Visit the workflow page
Find the status and click on it
Click on the properties link and the following page should show-up:
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