JIRA Server could not be contacted Error when Editing or Creating Issue
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The user may experience the following symptoms:
"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. Close this dialog and press refresh in your browser." error is displayed on screen and may be triggered by the following actions:
Creating issue
Editing issue
Adding comments
The following appears in the atlassian-jira.log:
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Apr 30, 2013 3:38:04 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet action threw exception
java.sql.SQLException: The object 'DF_AO_3A3ECC_JIRAMAPPING_BEAN_ATTACHMENT_SYNC_ENABLED' is dependent on column 'ATTACHMENT_SYNC_ENABLED'.
at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
...
java.sql.SQLException: The object 'df_AO_3A3ECC_JIRAMAPPING_BEAN_ATTACHMENT_SYNC_ENABLED' is dependent on column 'ATTACHMENT_SYNC_ENABLED'.
at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:47)
at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:52)
at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:39)
at com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory.createActiveObjects(ActiveObjectsServiceFactory.java:136)Screenshots of the error:
Cause
A table dependency error is created due to a third party plugin. The df_AO_3A3ECC_JIRAMAPPING_BEAN_ATTACHMENT_SYNC_ENABLED table is created when installing the plugins listed in Resolution.
Resolution
This is due to the following 3rd party plugins:
Please first try updating the plugin to the lastest compatible version. If this does not correct the issue, then please disable these plugins as described in Disabling and enabling apps.
For further support please contact the vendor for third party support:
ℹ️ CustomWare Support - http://www.customware.net/services/support.html
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