JIRA seemingly randomly throws 404 or 500 page error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA throws random 404 or 500 page errors. Known symptoms
Accessing the base URL throws a 404 page URL
Accessing the Dashboard (http://<Base URL>/secure/Dashboard.jspa) throws 500 page error with the following stack trace:
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java.lang.RuntimeException: javax.servlet.ServletException: File "/decorators/general-head-pre.jsp" not found
java.lang.RuntimeException: javax.servlet.ServletException: File "/decorators/general-head-pre.jsp" not found
at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:119)
at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePreHead(AbstractJspDecorator.java:56)
at com.atlassian.jira.web.pagebuilder.GeneralJspDecorator.writePreHead(GeneralJspDecorator.java:34)
at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.flush(DefaultPageBuilder.java:87)
at com.atlassian.jira.web.action.Dashboard.doExecute(Dashboard.java:191)
...Accessing the Projects page (http://<Base URL>/secure/project/ViewProjects.jspa throws a 500 page error with the following stack trace:
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java.lang.IllegalStateException: No output folder
java.lang.IllegalStateException: No output folder
at org.apache.jasper.JspCompilationContext.createOutputDir(JspCompilationContext.java:749)
at org.apache.jasper.JspCompilationContext.getOutputDir(JspCompilationContext.java:198)
at org.apache.jasper.JspCompilationContext.getClassFileName(JspCompilationContext.java:592)
at org.apache.jasper.compiler.Compiler.isOutDated(Compiler.java:461)
...Occasionally, the following may be thrown in the atlassian-jira.log
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2016-10-10 07:27:58,321 http-bio-8080-exec-11 ERROR anonymous 447x51186x1 9fk550 194.165.136.130,127.0.0.1 /secure/Dashboard.jspa [jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: javax.servlet.ServletException: File "/decorators/general-head-post.jsp" not found
java.lang.RuntimeException: javax.servlet.ServletException: File "/decorators/general-head-post.jsp" not found
at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:119)
at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePostHead(AbstractJspDecorator.java:71)
at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.finish(DefaultPageBuilder.java:120)
at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.renderDecoratablePage(PageBuilderFilter.java:107)
at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:95) <+7> (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (CommittedResponseHtmlErrorRecoveryFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.jira.mobile.servlet.filter.MobileRedirectFilter.doFilter(MobileRedirectFilter.java:59) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.jira.mobile.servlet.filter.DesktopSwitchFilter.doFilter(DesktopSwitchFilter.java:46) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.jira.mobile.servlet.filter.MobileAuthenticationFilter.doFilter(MobileAuthenticationFilter.java:92) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:239) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
...
Caused by: javax.servlet.ServletException: File "/decorators/general-head-post.jsp" not found
at org.apache.jasper.servlet.JspServlet.handleMissingResource(JspServlet.java:412)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:392)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
...Diagnosis
Restarting JIRA doesn't have any effect
No errors in the startup logs. JIRA starts fine but once accessing these pages, they will run into JIRAs 404 or 500 page errors
Verified that the
general-head-pre.jspfile exists in <JIRA Installation>/atlassian-jira/decoratorsVerified the ownership of Installation and Home directories
Verified r/w permissions of Installation and Home directories
Server is low on disk space
Cause
There is insufficient disk space for JIRA to run.
Solution
Resolution
Clear some disk space on the server and then restart JIRA
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