JIRA returns HTTP 500 status when attempting to access issue url
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA returns HTTP 500 status when attempting to access issue url.
The following appears in the atlassian-jira.log:
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java.lang.NullPointerException
at com.atlassian.seraph.util.RedirectUtils.isExternalLoginLink(RedirectUtils.java:75)
at com.atlassian.seraph.util.RedirectUtils.getLoginURL(RedirectUtils.java:64)
at com.atlassian.seraph.util.RedirectUtils.getLoginUrl(RedirectUtils.java:44)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.permissionViolationCheckHandled(JiraWebworkActionDispatcher.java:350)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.dispatchView(JiraWebworkActionDispatcher.java:282)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:205)Diagnosis
JIRA is integrated with SSO solution and the seraph-config.xml file has been modified. To determine if the seraph-config.xml file has been modified, see the Modifications section in JIRA's startup logs.
The following appears in the atlassian-jira.log:
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___ Modifications ___________________________
Modified Files : jira-application.properties, seraph-config.xml
Removed Files : NoneCause
The cause of this is currently being investigated.
Solution
Workaround
Replace the modified seraph-config.xml file with an clean version and see if the problem persists.
Download the archive (zip or tar.gz) version, unpack the file, and you can find the file located at <jira-install>/atlassian-jira/WEB-INF/classes/seraph-config.xml
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